Driver App Troubleshooting FAQs

I'm getting an error trying to login to the Driver App

First, verify that you have entered the correct tenancy name, username, and password.

If you still can't login, have your system administrator check your account setup.

If you are the system administrator and the user is getting the error with a big red "X", send us a copy of the logs from the mobile device as explained in the FAQ for retrieving Logs.

How do I download the log file for the Driver App?

In the browser of the mobile device where you are unable to login, navigate to, click on the “Save Logs” button, and then send the log file to us via the live help at the bottom right of We'll dig into the logs and figure out what is happening.

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