Ticket List

You can access the “Ticket List” from the main menu under the “Back-office”

Typically, you won’t want to add tickets directly to the ticket list. If you do, you won’t have any way to tie the ticket to order. You will usually want to add them via the option from the schedule above.

The “Ticket List” allows you to search for tickets via numerous search criteria. It also allows you to readily create a batch of invoices from a batch of tickets.

You can delete or edit tickets by selecting the appropriate menu item from the menu button on the row. Once a ticket has been added to an invoice, it can’t be edited.

Below is a screenshot of the “Ticket List”. At the top right are three buttons to allow you to

  • “Export” the tickets to a CSV file so that you can manipulate them in Excel or other spreadsheet software.
  • “Invoice” to allow you to invoice all selected tickets
  • “Add New” to add a new ticket. But heed my warning from above before you use this option.

When you choose to export data, you have two options. One is to export all of the data that meets the search criteria and the other option is to export those items that you have selected based on the checkbox in the left-most column.

When you choose to invoice, the system will only invoice those tickets that you have selected. You may want to change the number of records to display if you are using this option and have numerous items to select.

Below the buttons are numerous search criteria. Most of the criteria are obvious from their name. What might not be as obvious is that you can search for missing tickets using the “Ticket Status” dropdown.​

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