Since data flows from orders to dispatches and tickets, it is best to schedule and dispatch your orders prior to entering tickets. Even if you aren't going to dispatch from the system, you'll want to have an order in the system for any job you want to track tickets or create an invoice for.
There are several ways of working with tickets in Dump Truck Dispatcher. The easiest way to enter tickets is with the "Tickets by Driver" screen. If you are on the schedule, you can view the tickets associated with a job on the schedule. If you want to search through large numbers of tickets based on various criteria, you will want to use the "Tickets List".
Prior to invoicing:
- Enter and verify all tickets for the desired time frame using the "Tickets by Driver" screen.
- Once all tickets have been entered and verified for the time frame you want to bill, you should use the "Ticket List" to determine if there are any issues. You can determine which tickets are missing for the time frame you want to create invoices for using the “Ticket Status” dropdown.
- Check to see that all the tickets you want to bill have the correct amount. Set the search criteria to the correct date range. Then sort by UOM by clicking at the top of that column. See if any of the tickets have unreasonable amounts. Frequently, the person entering the data may have entered an amount that doesn’t agree with the UOM. For example, the UOM may be loads and the driver may have entered 20, referring to tons instead of loads. Then sort by the amount and look at both ends of the range for excessively high numbers or 0 quantity.
- If you have the paper tickets, you may want to reconcile the paper versions with the digital version. If you have the drivers taking pictures of the tickets, you can compare the amount in the picture with the amount entered.