Since data flows from orders to dispatches and tickets, it is best to schedule and dispatch your orders before entering tickets. Even if you aren't going to dispatch from the system, you'll need to have an order for any job you want to track tickets or create an invoice for.
If you have not fully implemented the scheduling and dispatching and need to enter tickets to create invoices, you can create historical jobs/orders, assign the trucks to the jobs, and add the tickets to these jobs. If these jobs/orders are for days in the past, you won't need to dispatch the orders, nor will you be allowed to do so.
There are several ways of working with tickets in Dump Truck Dispatcher. The easiest way is to have the drivers enter them while running their dispatches. This ensures you have an updated job status and minimizes the data entry required in the back-office. Adding tickets via the driver app also minimizes the chance of lost tickets.
If the tickets are being entered by back-office staff, the easiest way is via the "Tickets by Driver" screen. The "Tickets by Driver" allows you to
You can view the tickets associated with a job via the schedule.
The "Tickets List" is a way to search through large numbers of tickets based on various criteria.
Prior to invoicing: