Ticket Overview

Since data flows from orders to dispatches and tickets, it is best to schedule and dispatch your orders before entering tickets. Even if you aren't going to dispatch from the system, you'll need to have an order for any job you want to track tickets or create an invoice for.

If you have not fully implemented the scheduling and dispatching and need to enter tickets to create invoices, you can create historical jobs/orders, assign the trucks to the jobs, and add the tickets to these jobs. If these jobs/orders are for days in the past, you won't need to dispatch the orders, nor will you be allowed to do so.

There are several ways of working with tickets in Dump Truck Dispatcher.  The easiest way is to have the drivers enter them while running their dispatches. This ensures you have an updated job status and minimizes the data entry required in the back-office. Adding tickets via the driver app also minimizes the chance of lost tickets.

If the tickets are being entered by back-office staff, the easiest way is via the "Tickets by Driver" screen. The "Tickets by Driver" allows you to 

You can view the tickets associated with a job via the schedule.

The "Tickets List" is a way to search through large numbers of tickets based on various criteria. 

Prior to invoicing:

• Enter and verify all tickets for the desired time frame using the "Tickets by Driver" screen.
• Once all tickets have been entered and verified for the time frame you want to bill, you should use the "Ticket List" to determine if there are any issues. You can determine which tickets are missing for the time frame you want to create invoices for using the “Ticket Status” dropdown.
• Check to see that all the tickets you want to bill have the correct amount. Set the search criteria to the correct date range. Then sort by UOM by clicking at the top of that column. See if any of the tickets have unreasonable amounts. Frequently, the person entering the data may have entered an amount that doesn’t agree with the UOM. For example, the UOM may be loads and the driver may have entered 20, referring to tons instead of loads. Then sort by the amount and look at both ends of the range for excessively high numbers or 0 quantity.
• If you have the paper tickets, you may want to reconcile the paper versions with the digital version. If you have the drivers taking pictures of the tickets, you can compare the amount in the picture with the amount entered.