What is the difference between the most successful hauling companies that are growing and the typical hauling company? The most successful companies have excellent processes that support their ability to provide excellent service to their customers. They have systems that keep details from falling through the cracks.
I regularly talk with aggregate hauling companies and have found that over 90% of them are still operating with mainly paper-based systems, and live with the challenges associated with this type of system. They typically have an accounting system like QuickBooks and may have a GPS system; but order management, scheduling, dispatching, vehicle maintenance, and driver DOT requirements are mainly manual and on paper. For owner-operators, this may be OK, but for larger companies, the paper processes will cause problems.
The pattern is usually the same: it works until it doesn’t. Orders get taken by phone and written down, tickets pile up in the truck until Friday, invoices go out a week late, and a driver’s medical card expires without anyone noticing until an inspection. None of these are dramatic failures on their own — they are the slow tax that paper puts on a growing operation.
If any of that sounds like your week, we would rather talk through it with you than hand you a questionnaire. Our team walks through your order-to-invoice process with you and tells you honestly where software would help and where it wouldn’t.
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