Over 90% of aggregate hauling companies still run their operations with pencil and paper. Some have moved on to spreadsheets, but very few are using integrated software to optimize all their hauling business processes.
An integrated truck dispatch system can lead to:
Dump Truck Dispatcher is a fully integrated transport management system built specifically for dump truck companies. Unlike generic trucking software that was originally built for freight and later had some bulk hauling features tacked on, this platform was designed from the ground up to meet the unique demands of aggregate hauling companies.
A large fleet that adopted Dump Truck Dispatcher reported a 28% increase in revenue per mile and a 26% improvement in revenue per hour within a year of when they started using Dump Truck Dispatcher.
Being a dispatcher is a stressful job that requires constant communication with customers and coordination with others in the company. With so many questions and requests coming into the dispatch office, it’s critical to have information related to customers, orders, drivers, trucks, and schedules at your fingertips.
Paper-based systems are error-prone and slow. Imagine how much easier it would be to create an order by duplicating an existing one or building it from a quoted job that already includes materials and pricing. With good dispatcher software, assigning trucks to specific job orders takes just a few clicks.
If a customer calls to reschedule, or if it’s raining, you can simply select the "Move" option and pick a new date.
The schedule is visual and color-coded, so you can quickly see the status of all your trucks and drivers at a glance.
Here are some of the processes that Dump Truck Dispatcher handles:
The data from each step flows into the next without re-entering the same information. Enter it once, and it's available wherever it's needed.
Now, think of all the communication tied to each of those documents. Every sheet of paper risks getting lost or stuck on someone’s desk. How much time is wasted just searching for them?
Good dispatching software should be integrated with quoting, order management, and other key office functions to reduce the need for constant verbal updates and tracking down missing paperwork. As each person completes their task, the system keeps everything visible for the rest of the team.
Gone are the days of digging through a coworker’s desk because they’re on vacation, and you need that order.
With the right dump truck dispatch software, your workflow becomes more efficient, and you spend less time on non-productive tasks.
Then, export the invoice to QuickBooks or other accounting systems with a single click.
If drivers are turning in tickets from the quarry, you'll immediately know if any are missing because the system-generated tickets won’t have matching quarry tickets.
With this approach, ticket data entry time is cut down to a fraction of what it normally takes.
Once the tickets are entered, you can batch-create invoices by simply selecting the ones you want to process. The system will automatically generate invoices for all your customers in seconds.
How do you communicate with your drivers? How do you let them know when to start work in the morning? Do you still call, email, or text each one the night before?
Dump Truck Dispatcher cuts that time drastically. Once all orders are entered and driver assignments are created, you can notify all your drivers with a single click. Their dispatches are automatically generated.
Drivers can use the dump truck app to check their start time and view their first dispatch of the day. Once they acknowledge the dispatch, the dispatcher will be able to see who has acknowledged their dispatches and who has not.
Since this software is cloud-based, multiple team members can work in the system at the same time. Any changes made in one area are instantly reflected throughout the platform. That means you can make decisions based on real-time data without having to call someone for a status update. You no longer need to run into the office every time you need to dispatch or check an order’s progress.
Since Dump Truck Dispatcher is mobile responsive, you can access job details from your iPad, tablet, smartphone, or laptop even while on a job site. You can also create a quote for a client right from their office.
This kind of flexibility is what you'd expect from all-in-one truck dispatch software.
We all have that one customer who needs a little extra attention. More reports, copies of tickets, and other requests that take up your back office’s time.
What if you could give them all of that through a Customer Portal? Think of how much time that would save your team and how much smoother the process would be. Each customer can be set up with their own login to view their specific information.
Your customers will be happier because fewer orders fall through the cracks. With improved logistics and better visibility, you can keep them updated on the status of their work in real time.
Subscribers can create portals for one, a few, or all of their clients, just by checking a box in the Customer’s Profile and sending an invite.
The Customer Portal automatically shows each client their invoices and related tickets.
Do you contract with lease haulers to cover your jobs? Is it a hassle to make all the calls or send out texts just to get them to commit? And how do you coordinate their work alongside your internal fleet?
With the Dump Truck Dispatcher Subcontractor Portal, your subcontractors’ operations are fully integrated with your internal trucks. Subcontractors can:
Once they have accepted and provided their trucks, you can add them to your schedule just like you would with your internal fleet. From there, the dispatching process and driver app work the same for lease haulers as they do for your own drivers.
If your subcontractors use the driver app, tickets show up in real time.
Subcontractors can also enter and manage their own trucks and drivers, saving your dispatcher from having to track their personnel.
There’s even a special request process where the system sends job requests to your lease haulers, and they enter which trucks they will provide, making hauling software coordination easier than ever.
How do you determine whether to buy a new truck or replace one that is frequently in the shop for costly repairs? Does it make more sense to subcontract work, or should you invest in another vehicle? Which drivers and trucks are the most productive?
A good logistics software program can help answer these questions. It can also optimize the productivity of your current fleet, allowing you to delay large purchases or reduce the need to subcontract.
The image to the right displays the status of your trucks and driver DOT requirements at a glance. Green means good, yellow means due, and red indicates overdue.
We also have a dashboard for vehicle maintenance, so you always know which truck is out of service, due for service, or overdue.
Tracking revenue and performance should not require spreadsheets or guesswork. With an integrated dispatch trucking software, you get real-time access to the revenue reports that matters so you can make informed decisions quickly.
You will find revenue graphs that break down income by truck, driver, customer, and date. This allows you to dig into the data and identify where most of your revenue is coming from.
See the reports section for more details on other reports and graphical components in our dump truck software.
