Enter Users

Add and manage users in Dump Truck Dispatcher to control access, assign roles, & streamline collaboration, ensuring efficient operations across your team.

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Watch the video below to learn how to create users.

After logging into the application, you will find the menu items on the left side of the screen. Scroll down, click on the “Administration” menu item, and then “Users” on the submenu.

This will display the Users List, where you can see the list of users and add new users that can access your company site.

The Users List

Each row shows a user’s username, name, email, Status (Active/Inactive), Last Login time, and their assigned role tags.

You can search and filter the list:

• Text search filters by matching text across accounts
• Role filter (visible only to admins who can view roles; defaults to all)
• Office filter (visible only on multi-office accounts; defaults to all)
• “Only Locked Users” toggle — off by default; switch it on to show just accounts currently locked out

All filters persist across your sessions, and a Clear filters control resets them. Columns are also configurable (visibility, order, and size) and persist per user; the Actions column is always shown and can’t be hidden.

Adding a New User

Click the “Create User” button at the top of the Users List. This opens a short duplicate-check dialog first — enter the person’s first name, last name, and email address. As you type, the system searches for existing matches by email and name. If a match appears, it shows the person’s existing roles so you can confirm whether it’s actually the same person before proceeding. If there’s no match, confirm that and the full Person form opens, pre-filled with what you entered.

Ensure that the email address is unique and specific to the user. On the form, you’ll enter a username, and either enter a password or allow the system to generate a random password for the user (this is the default).

Roles are assigned directly in the User Account section of the Person form — there is no separate standalone “Roles” tab or checklist. Multiple roles can be assigned to the same person (e.g., both Admin and Driver).

The “Administrative” role should be given to anyone who needs to access all system functionalities except those for driving a truck and a few dispatching notifications. If you have given someone “Administrative” access, you don’t need to add any other roles unless that person will also be dispatching or driving.

If you don’t want the person to receive an email with their login info, uncheck the “Send welcome email” checkbox.

Click the “Save” button to save the user account and assigned roles.

Accessing Existing Users

Click the overflow (⋯) menu on a user’s row for the following actions:

• Edit — opens the Person form for that user
• Permissions — opens a dedicated dialog with a searchable checkbox tree of individual permissions, pre-selected with the user’s current grants. Saving keeps just that user’s individual grants, additive on top of whatever their role(s) already grant. It’s generally better to assign roles rather than setting individual permissions here, unless a specific exception is needed. A “Reset Special Permissions” option clears all user-specific grants and reverts the person to their role defaults.
• Reset Password — lets you generate a random password or set one manually
• Delete — requires confirmation before the account is removed
• Login as this user — available only if you have impersonation permission and aren’t viewing your own row
• Unlock — available only if the account is currently locked (e.g., after too many failed login attempts)

A company should have at least one Admin per site with full access. Other roles can be selected depending on the user’s responsibilities within the company.