Enter Products/Services

Add & manage products & services in Dump Truck Dispatcher to track offerings, set pricing & streamline billing for efficient project management and invoicing.

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Watch the video below to learn how to create a product or service.

There are two main scenarios. The first scenario is when you are sending the truck to a project site at an hourly rate and someone on site controls their actions throughout the day, usually called hourly hauling.

The second scenario is when a truck needs to pick up a specific material and then deliver it to a project site.

Accessing Products/Services

On the main menu click on “Products/Services”.

This will open the list of your company’s Products/Services as shown below. From this list you can:

• Sort by clicking any column heading (ascending/descending)
• Configure columns — control which columns display
• Filter by Name, Status, and Type
• Export the list to CSV
• Import a CSV of products/services in bulk, when your account has the accounting-system import feature enabled and you have import permission
• Merge duplicate product/service records — select two or more with their checkboxes, then choose which record survives
• Delete a record from its row menu

Adding a New Product or Service

Click on the “Add new” button on the “Products/Services List”.

Fill out the fields provided with the corresponding information:

• Name and Type (both required). The full list of Type options is: Service, Non-inventory Part, Inventory Part, Other Charge, Discount, and Sales Tax Item. Aggregate/material items are generally entered as Non-inventory Part; hourly hauling/freight items are generally entered as Service.
• Description
• Income Account and Expense Account — the accounting categories this item posts to
• Active checkbox — uncheck if you don’t want the item to be displayed in dropdowns
• Taxable checkbox — marks the item as subject to sales tax
• Use Zone Based Rates checkbox (Service-type items only) — when checked, this item’s pricing can be driven by Haul Zones (distance-based pricing bands) instead of, or alongside, a flat rate

Note for QuickBooks users: product/service names are limited in length to match QuickBooks’ own name-length limit, so keep names concise if you plan to export to QuickBooks.

Pricing Models

Dump Truck Dispatcher supports three different pricing models, and which one applies depends on the item’s Type and your account’s configuration:

Office-based rates: Click on the “Add Rate” button on a product/service record to add a rate by designation (freight/material only, or freight and material). You can add multiple prices and units of measure for the same item. This rate is a default/standard price — it is independent of the customer and the pickup/delivery locations, so use it as the price that applies most of the time rather than a customer- or site-specific price. If you have a multi-office configuration, prices and units are office-specific, allowing each office to set its own pricing.

Location-based rates: For accounts with Separate Material and Freight Items enabled, a Non-inventory Part/material item’s rates can instead be tied to a specific Location. Each rate row ties a Product + Location + UOM to a Cost and tier-specific prices (e.g., Retail/Good/Better/Best), so the same material can carry a different price at each plant or yard.

Hauling-based rates: For Service-type items (freight/hauling), rates can instead be entered per Truck Category rather than per location — each row specifies UOM, minimum billable units, tier pricing, and a lease hauler rate for that truck category (e.g., Triaxle Dump Truck vs. Quad Dump Truck).

Special pricing for an individual customer is not set on the product/service record itself — that’s done by creating a quote.

Click on the “Save” button when all data has been entered.