Enter Customers

Watch the video below to learn how to create customers.

 

 

Click on the “Customers” menu item on the main menu.

You will then see the "Customer List," where you can manage your customer data.

Adding a Customer

Click on the “Add new” button on the “Customers List”

Upon clicking the "Add New" button, you'll see a dialog to allow you to enter the customer information. The name is the only required field.

The account # is used for customers who do not use Quickbooks and have a numeric account number. Check the "COD" checkbox if the customer must pay on or before you provide the service. If you use an accounting system without an account number, you can leave the "Account #" field blank.

The “Invoicing method” specifies how tickets will be added to an invoice based on the automatic invoice creation. By default, the customer will be configured to have all tickets entered on a single invoice for the billing period. If a customer wants their tickets broken out into separate invoices by Job Number, you’ll need to change the default setting to “Separate the tickets by job number”.

You can also add contacts under the customer by clicking on “Add new contact”. Multiple contacts can be added for each customer.

Click on the “Save” button after you have entered the information.

Customer List
Upon clicking the "Add New" button, you'll see a dialog (shown below) to allow you to enter the customer information. The name is the only required field. The account is only used if your accounting system has account numbers. If you are using QuickBooks, you don't need to worry about this.

If the "Account #" is left blank, the system assumes the customer is COD and will display "COD" on various screens. If you are using a system without an account number, you can copy the "Name" to the "Account #" field.
Add/Edit Customer
By clicking on the small “Add New” button at the bottom right of this form, you can add Customer Contacts.  Multiple contacts can be added for each customer.
Customer Contacts

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